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Merchandise Returns - All new products* can be returned within 60 days of purchase for a full credit. Item returns after 60 days will be subject to a 20% re-stocking fee, or a dollar for dollar stock balance, and are subject to approval by Staub Electronics management and your territory sales representative. Stock balance request must be accompanied by a replacement order before an RMA # can be issued. No merchandise returns after 180 days.
All returned goods must be factory sealed, in saleable condition, not dated, priced or damaged. Please ensure goods are sent by prepaid freight and the RMA tag is fixed on the outside of every box. Freight collect shipments, or shipments without a visible and valid RMA tag, will be refused.
Issuance of an RA # by Staub Electronics is not a guarantee of a merchandise credit. All goods being returned must adhere to the terms of our merchandise return policy. Goods not adhering to our policy will be refused and returned to the customer.
*Excluding opened items, damaged items, booking orders, clearance items, discontinued items and special order items. Special order items are non-refundable as per our standard terms and conditions.
Warranty - Manufacturer’s warranties will be honored as stated by the manufacturer and where applicable in Canada. All returns will be evaluated based upon the manufacturers specific warranty guidelines. Issuance of an RMA # by Staub Electronics is not a guarantee of warranty coverage. Merchandise that has been abused, improperly installed or physically damaged will not be repaired under warranty.
Advance Warranty - We are more than happy to provide customers with product in advance should there be a defective product in question. An RMA # must to be obtained from our Warranty Department before advance warranty orders will be processed. Advance warranty replacement requires the defective item to be returned to Staub Electronics within 60 days of issue of the replacement order. After 60 days no returns or exchanges will be accepted, even on defective product. Advance warranty requests may be subject to freight charges. Please contact our client services department at 1-888-470-2211 if you require an advanced warranty replacement.