Merchandise Returns

All products* can be returned within 60 days of purchase for a full credit. Product* returns after 60 days will be subject to a 20% re-stocking fee, or a dollar for dollar stock balance, and are subject to approval by Staub Electronics management and your territory sales representative.  Stock balance request must be accompanied by a replacement order before an RA# can be issued.  No merchandise returns after 180 days.

All returned goods must be factory sealed, in saleable like-new condition, not dated, priced or damaged. Please ensure goods are sent by prepaid freight and that the RMA tag is fixed on the outside of every box.  Freight collect shipments, or shipments without a visible and valid RMA tag, will be refused.

Prepaid shipping for returns is only applicable on defective items for warranty, and for dealers with Silver Tier status or higher. Non-defective items being returned for credit can be scheduled for return shipment using our Shipping Desk, and will be billed for the quoted cost or can be returned shipping prepaid.

Issuance of an RA # by Staub Electronics is NOT a guarantee of a merchandise credit.  All goods being returned must adhere to the terms of our merchandise return policy.  Goods not adhering to our policy will be refused and returned to the customer.

* Product Returns exclude opened items, damaged items, booking orders, clearance items, discontinued items and special order items. These items are Final Sale. Items being returned under our 60 day no hassle return policy must be in their original packaging with all included accessories and manuals. If the original packaging is not present we reserve the right to charge a 20% restocking fee or deny the return entirely. Case ID numbers must be obtained from the manufacturer for all brands.

Note: Air cut off is 3:30pm.

Please contact the following vendors to request case IDs before submitting the Warranty RMA Request:

  • Atlona: 1-877-536-3976
  • Clara Shades: 1-844-992-5272
  • Doorbird: 1-800-259-8071
  • Lutron (Homeworks): 1-844-588-7661
  • Phoenix Audio Technologies: 1-818-937-4779
  • Purpose AV Surveillance: 1-888-731-7316 x3
  • Russound: 1-800-638-8055
  • Sennheiser: 1-800-463-1006
  • Snap AV case ID requests: 1-888-731-7316 x2
  • Stem Audio: 1-949-877-7836
  • SunbriteTV: 1-888-731-7316 x2
  • Terra/Leon: 1-888-213-5015
  • URC case ID request: 1-888-731-7316
  • Vivitek: 1-855-885-2378
  • Yale: 1-800-810-9473

Warranty – Manufacturer’s warranties will be honored as stated by the manufacturer and where applicable in Canada. All returns will be evaluated based upon the manufacturers specific warranty guidelines. Issuance of an RMA # by Staub Electronics is not a guarantee of warranty coverage. Merchandise that has been abused, improperly installed or physically damaged will not be repaired under warranty.

Advance Warranty – Advance warranty requests are subject to approval by Staub Electronics.  An RA# must to be obtained before advance warranty orders will be processed.  Advanced warranty replacement requires pre-approval and that the defective item to be returned to Staub Electronics within 60 days of issue of the replacement order. After 60 days no returns or exchanges will be accepted, even on defective product.  Approved advance warranty requests for defective items will be shipped prepaid by Staub.

Item(s) to return: (1 item per line)

Return Shipment Details

Preferred Shipping Address (replacement unit will be shipped to)

Box #1