Tech Bulletin: ANT-2WDSS
To Our Valued customers,
As some of you may have experienced or read on the FirsTechFeed Tech Support Community, there has been an issue identified relating to the ANT-2WDSST Antenna failing to communicate with select Remotes and Controllers. This issue has been confirmed by Firstech and the affected product shipments have been identified.
Issue:
The primary issue which has been identified is a communication loss when multi-button commands are sent, or multiple commands are sent in rapid succession. Communication issues may also occur in systems using Drone and 2-way RF where the 2-way remote is out of range and unable to receive confirmation updates.
Most issues have been encountered when this antenna is connected to a DC-3 Controller or with an FT-7200S-CONT integrated with Drone or Alarm.
Affected products:
The following products, manufactured on the dates listed, have been identified as being affected by this issue and problematic units will be recalled for updating:
| Item | Production date |
| RF-P2WG15-SS | 8/28 |
| RF-2WT12-SS | 7/31 |
| 8/28 | |
| 10/2 |
Products can be identified by a “circle A” mark on the product tag attached to the mounting surface of the Antenna (see below example).
